Help & safety

Answers to common questions about buying, selling and trading safely on Loks.

Frequently asked questions

Does it cost to post a listing?

Standard listings are free. If a category or service carries a fee, you see the current price before confirming.

How do I contact a seller?

Sign in and use the conversation on the listing. If the seller has made a phone number available, you can also reveal it there.

How do saved searches and alerts work?

Save a search after signing in. The Saved indicator appears only when a new listing matches one of your saved searches.

Does Loks remember my language?

Yes. When you are signed in, every language you choose manually is saved to your account until you change it again.

How does listing promotion work?

A promotion starts when payment is confirmed. Automatic renewal stays off unless you switch it on yourself.

Where can I find my payment document?

Payment documents appear under My payments. Private customers receive a receipt, and an invoice is issued when requested.

What happens when an employer opens an application?

A new application changes to Under review. If it is still in that state after five days, it is declined automatically.

Does Loks publish my listing to Facebook Marketplace automatically?

No. For goods and vehicles Loks can prepare the text and photos, but you open Facebook Marketplace and publish the listing yourself.

Safe trading

Meet in a safe place, inspect the item and keep the conversation in the built-in chat. Pay only after confirming who is selling and what you are buying.

Safe trading →

Terms

Using Loks follows general terms covering listings, content and user responsibility.

Terms →

Privacy

We only collect the data required to run the marketplace.

Privacy →

Contact

Email support@loks.is or use the contact form.

Contact →

Send us a message

You can write to us in Icelandic or English. We will reply to the email address you provide.

Topic

You can also write to support@loks.is.