Terms of paid services

1. What this covers

This document covers Loks's paid services: promotion of listings and paid job listings, as well as listings in the "Looking for work" section. In all other respects, the Terms of Service apply.

2. Prices, documents and VAT

We state prices in Icelandic krónur, as final amounts. The operator is not registered for Icelandic VAT (VSK), so the document for our services does not show that tax. If this changes, the price will show the tax separately, and this will be indicated before purchase. We set the price at the time of purchase based on the price list in effect at that moment; a later change to the price list does not change the price of a service already begun.

Payments are processed by Stripe (Stripe Payments Europe, Ltd.). You receive the payment confirmation and the proper document from Stripe.

After every payment we issue a document available on your account page. You may submit a payment complaint within 30 days of the charge; we handle it within 14 days.

3. Promoting a listing

Promotion lasts 7 days from payment. It includes highlighting the listing or a home page placement, as described at the time of purchase, and three automatic bumps at 24, 72 and 120 hours.

Promotion increases the visibility of a listing but does not guarantee a sale, a response, a reservation, employment, or the achievement of any other specific result. The absence of such a result is not grounds for a refund.

The fee for an unused period is not refundable if the listing stops being visible for reasons attributable to the user or independent of us, for example when the item has been sold, the listing has been deleted, or it has expired.

If the purchased promotion ends later than the listing's existing validity period, we extend the listing's validity until the promotion ends. We do not automatically add two days after the promotion ends. Example: if a 7-day promotion is purchased on day 35 of the standard 40-day validity period, the listing remains active until day 42, that is 2 days longer than without the promotion.

If, by the end of the promotion, a listing in the "Home page" package has not reached at least 300 views, we add, free of charge, a further 3 days of validity and one additional bump. In the example given, the listing then remains active until day 35. The bonus applies to the "Home page" package in all supported categories, including job listings. It does not apply to the "Highlight" package on its own.

Every paid automatic renewal cycle extends the promotion by a further 7 days and extends the listing's validity at least until the end of that cycle. We do not extend a listing beyond its own fixed deadline, for example an event date or a closing date for applications set by the person who posted the listing.

4. Automatic renewal

Automatic renewal is switched off by default. You can switch it on at the time of purchase or later, and switch it off at any time on the listing's page; switching it off takes effect from the next cycle.

The first purchase and every manual purchase are at full price. Subsequent cycles triggered automatically, after you have knowingly enabled this option, are 10 percent cheaper. Each renewal cycle also extends the listing's validity.

Before every automatic charge we send a message stating the amount and the date. If the payment fails, we do not start the service, we inform you of this, and we retry in accordance with the payment provider's rules; a lack of a successful payment means renewal is switched off.

5. Paid job listings

Posting a job listing does not require payment in advance. For 30 days we charge only for the first contact from each distinct interested person regarding that listing. We treat as a contact the first message or the first reveal of the phone number; further actions by the same person within that period are not charged again. The rate is 50 ISK for the first contact, and, once promotion has been paid for, 40 ISK for the first contact, until the end of that same period. Total charges within one 30-day period will not exceed 3,000 ISK. The owner's own openings are not charged. The amounts and the limit are also stated directly in the price list and before you consent to starting the period. The price list does not need to be visible in the footer for this link to work. Reposting after expiry starts a new 30-day billing period and requires you to reconfirm its rules.

6. "Looking for work" listings

Posting a listing in the "Looking for work" section is currently free of charge and requires no payment. At most three visible listings may be held in this section at the same time. If a publication fee is introduced in the future, it will be shown in the price list and before the listing is saved, and listings already published will not be charged.

A "Looking for work" listing can be promoted for a fee, under the rules in section 3. Promoting is always optional and is never required to publish the listing.

7. Right of withdrawal and its loss

Purchase of a paid service is possible only after an express request to start it immediately upon confirmation of payment, and confirmation of the effect on the right of withdrawal. Without this confirmation we do not conclude an agreement for that service and do not charge a fee.

If you are a consumer, the right of withdrawal lapses once the service has been fully performed, if performance began with your prior express consent and after you acknowledged the loss of that right. Until full performance, you may withdraw from the contract within 14 days of concluding it, and we settle the amount due in proportion to the performance rendered up to the moment of withdrawal. This settlement follows directly from consumer rights legislation and concerns only the unperformed part of the service; it is not a voluntary refund for an unused period.

For business accounts we do not apply voluntary refunds after a service has been activated, except in the case of an erroneous payment, non-performance of the service by Loks, or a justified complaint.

Additional benefits granted free of charge, namely extra days of validity and an extra bump when a listing in the "Home page" package does not reach 300 views, are not a separate paid service and do not exclude the right of withdrawal. On withdrawal before full performance of the service, we settle only the paid part of the promotion; free days and bumps end together with the promotion and neither increase nor decrease the refund amount.

These Terms do not limit rights that a consumer cannot effectively waive.

8. How to submit a withdrawal or a complaint

A statement of withdrawal can be sent through the simple withdrawal form or to support@loks.is.

To speed up handling of the case, please provide, if available:

• the payment confirmation number;
• the listing number or link;
• the name of the purchased service;
• the date of purchase;
• the e-mail address of your Loks account;
• an unambiguous statement of withdrawal;
• the date the statement was made.

The payment number and the listing number are auxiliary fields. Their absence does not invalidate an unambiguous statement, if the contract can be identified in another way.

9. When we refund money

We refund money when:

• a paid service did not start, or lasted less than the purchased period, for reasons on our side, in which case you choose between a refund for the unrealised part and an extension by the same period;
• we charged you twice or the wrong amount;
• we removed a listing without a justified reason;
• a consumer effectively withdrew from the agreement before full performance of the service; in that case we settle the performed part and refund the unused part.

We do not refund money merely because promotion did not lead to a sale, a message, a reservation, employment, or any other result expected by the user.

If a listing is removed because of a violation of these Terms or of the law, the fee for the promotion is not refunded. If the removal happened by mistake, support handles the matter separately: we restore the listing and extend the promotion by the period of unavailability, and where restoration is not possible, we refund the unused part of the fee.

10. Withdrawal form

The withdrawal form is available at the simple link Withdrawal form. The form does not need to repeat the company's details, since the operator's details are available in the Legal information.